Customer Services - Mon-Thu, 9am-4.30pm | Fri 9am-4.00pm: 01262 606608 | Email: info@delisupplies.co.uk

Couriers

We use multiple couriers in to get customers' ordesr to their destinations. For the majority of consignments, we use DPD Local, part of the DPDgroup. The DPDgroup are well known for their excellent service and fast delivery. Most people know the DPDgroup for their "Predict" service which provides recipients with email and/or text message updates for their delivery, including a One-Hour delivery window so recipients aren't waiting around all day for their goods. Plus, DPDgroup's service via email and/or text message puts the recipient in full control of their delivery. They can choose many options, including delivering it to a DPD Pickup Shop, should the recipient be unavailable.

Delivery Info

Standard UK Delivery Service (UK mainland only - **)
A fixed delivery charge of £7.50 (£9.00 inc. VAT) will be charged for all orders under £100.00 ex. VAT.
Orders are normally dispatched same day for delivery next day - subject to product availability and orders placed before 1pm

Standard delivery only applies to mainland UK orders and excludes remote and offshore areas.
Standard delivery excludes weekends - please contact us if you require a Saturday delivery.
Orders placed after 1 PM Friday and over the weekend will be processed Monday.

Any damages must be notified within 24 hours. Any notification after this point can't be processed due to us not been able to claim against the courier.
Certain products attract a delivery surcharge due to weight or volume.  This surcharge will be added during the checkout process.

* Standard UK delivery charge excludes Northern Ireland, Scottish Highlands & Islands and the Isle of Man. For these areas please check the remote and offshore delivery information below.
** Please note the delivery of - cookware, furniture, cleaning (not chemicals), buffet and deliware, storage, table ware, utensils, dishwasher racks and first aid kits - can take longer to arrive.

Shipping to:
Northern Ireland:
A delivery charge of £22.50 ex vat will be charged for orders. Delivery is usually made within 48-72 hours.
Orders placed after 1 PM Friday and over the weekend will be processed Monday.

Please note: The above price is per parcel, if your parcel ends up needing to go into 2 or more parcels with regards to weight or dimensions - you will be contacted to pay the extra shipping charges.

Scottish Highlands:
A delivery charge of £22.50 ex vat will be charged for orders. Delivery is usually made within 48-72 hours.
Orders placed after 1 PM Friday and over the weekend will be processed Monday.

Please note: The above price is per parcel, if your parcel ends up needing to go into 2 or more parcels with regards to weight or dimensions - you will be contacted to pay the extra shipping charges.

Scottish Islands:
A delivery charge of £35.50 ex vat will be charged for orders. Delivery is usually made within 48-72 hours. 
Orders placed after 1 PM Friday and over the weekend will be processed Monday.

Please note: The above price is per parcel, if your parcel ends up needing to go into 2 or more parcels with regards to weight or dimensions - you will be contacted to pay the extra shipping charges.

Isle Of Man:
A delivery charge of £55.00 ex vat will be charged for orders. Delivery is usually made within 48-72 hours. 
Orders placed after 1 PM Friday and over the weekend will be processed Monday.

Please note: The above price is per parcel, if your parcel ends up needing to go into 2 or more parcels with regards to weight or dimensions - you will be contacted to pay the extra shipping charges.

**Any Orders placed over a bank holiday weekend, will be processed immediately after that bank holiday.
Saturday and timed deliveries are available - please contact us for more info (see below).

Republic of Ireland & Europe:
Delivery quotations are available on request.

If you require any further info - please don't hesitate to contact us. You can use the contact us page or by emailing info@delisupplies.co.uk or by calling 01262 606608 (during office hours).