Customer Services - Mon-Thu, 9am-4.30pm | Fri 9am-4.00pm: 01262 606608 | Email: info@delisupplies.co.uk

Privacy Policy

This privacy policy covers all the companies trading under Deli Supplies Limited www.delisupplies.co.uk and www.lincat-spares.co.uk. It covers their websites and any data that is supplied over the phone, fax, email and in person. Any references to "we", "us", "our", or "the company", are references to Deli Supplies Limited and their trading companies E A Trading and G&A Packaging.

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the companies, the website and website owners. Furthermore the way this company processes, stores and protects user data and information will also be detailed within this policy.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

By registering or placing an order with us, you are consenting to the policies highlighted on this page.

Your Personal Data

Where you submit personal information for publication on our website (e.g. as part of a testimonial or product review), we will publish and otherwise use that information in accordance with the license you grant to us.

We use your data in several ways on our websites and the information below will detail all the ways that we collect, store and process your information. The personal data you submit can include but is not limited to name, address, telephone number and bank details.

If you have an account on this website, you are able to amend the ways that we communicate with you, please login to access this. Any information that you submit, either by opening an account, placing an order or registering for our newsletter, will be stored by us and will be accessible by employees of Deli Supplies Limited only.

Contact information such as address, telephone numbers and email addresses are passed on to our selected couriers in order to help with the fulfilment of your delivery. The courier may also use these details to contact you directly if they have difficulty locating your address or to check details.

When an order is received it will be stored on our internal system which is only accessible by Deli Supplies Limited staff, this allows us to assist your with future enquires or placing new orders in the future.

When you place an order on a Deli Supplies Limited website or over the phone, you data is automatically transferred onto our Sub-processor Sage. This data is collected and securely stored so we can process your order and produce the relative paperwork, invoice, dispatch note etc. The data that is stored on Sage is only accessible by Deli Supplies employees who have individual login's.

Customers that give consent to receive our newsletter will be sent emails via the Email Platform Send In Blue. Your name, email address and postcode will be securely transferred and is covered under their Privacy Policy that you can view here.

Deli Supplies Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Deli Supplies Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. Upon request Deli Supplies Limited are able to supply you with the information we hold on our secure systems that relates to you or it can be deleted if you would prefer.

How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

The websites belonging to Deli Supplies Limited may contain links to other web sites. We take no responsibility for the content, privacy policies or practices of third party web sites.

When you purchase items from our genuine Ebay and Amazon web shops your personal data is securely transferred from them to us via a secure network and stored in our Sage system so we can process your order. Please contact Ebay or Amazon if you are concerned about the transfer of your data.

Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer's hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Log Data

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website. You can read Google's privacy policy here for further information http://www.google.com/privacy.html.

Other cookies may be stored to your computer's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. When you contact an [company name] company, we may keep your communication on file to help any future problems you may have.

Email Newsletter

The websites operate an email newsletter program, used to inform subscribers about products and services supplied by this company. Users that choose to sign up for our Newsletter are giving us consent to email them our Newsletter. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. Emails will be sent via our company email system or Send In Blue. Send In The Blue is a email platform that we have private login details for our account. Your information that is uploaded on to the Send in Blue platform is covered under this due diligence letter supplied by Send In Blue.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulation.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include but is not restricted to; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer's hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. Users are advised to take caution and good judgement before clicking any shortened URL's published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL's are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act Regulation

Twitter Privacy Policy

Facebook Privacy Policy

Google Privacy Policy

 

Deli Supplies Limited Privacy Policy Template v.1.1 May 2018