Customer Services - Mon-Thu, 9am-4.30pm | Fri 9am-4.00pm: 01262 606608 | Email: info@delisupplies.co.uk

Terms & Conditions

1  ACCEPTANCE OF TERMS
Your access to and use of DeliSupplies Ltd ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2  ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3  CHANGES TO WEBSITE.
Deli Supplies Ltd reserves the right to:

3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Deli Supplies Ltd shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4  LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5  COPYRIGHT
5.1 All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Deli Supplies Ltd or otherwise used by Deli Supplies Ltd as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6  DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, Deli Supplies Ltd it will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 Deli Supplies Ltd makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of your name for death or personal injury as a result of negligence of Deli Supplies Ltd or that of its employees or agents.

7  INDEMNITY
You agree to indemnify and hold Deli Supplies Ltd and its employees and gents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8  SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9  GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

10 SALE OF KNIVES
Deli Supplies Ltd, have a strict policy only to sell knives to persons over the age of 18 years. When purchasing knives from Deli Supplies Ltd, the purchaser declares themselves to be over that age limit. The purchaser accepts that a false declaration of age will nullify Deli Supplies Ltd from any liability whatsoever.

11 SIZES & MEASUREMENTS & USE OF IMAGES
All sizes & measurements stated are estimates. Any images shown on this website may not be an exactly the same as the products dispatched by us. Although great care is taken to be exact.

12 STOCK LEVELS
Although Deli Supplies Ltd does it's best to keep everything that is available on the website, in stock, at all times. We do occasionally run out of stock, of some items. We do maintain high stock levels, of those items which are the most popular products with our customers
If you happen to order an item which is out of stock, you will be notified the expected date we have, for when that product will back into stock. We also reserve the right to send an equivalent item.

You can check before ordering, if an item is in stock by ringing 01262 606608 or by using our contact form.

13 DELIVERIES
13.1 When placing an order with Deli Supplies Ltd - you will be asked for a shipping address. This is the address that you would like to have your order delivered to. This can be either a business or residential address.
13.2 If you would like to goods shipped to business or residential address it is your responsibility to be at the address between standard office hours between the hours of 9.00 - 5.30 Monday-Friday. Our couriers will only make the delivery once,
13.3 If the goods are returned back to our warehouse, you will be charged £7.50 + vat per PARCEL returned. We charge a flat rate of £7.50 per ORDER for delivery (unless otherwise stated), this could be multiple parcels (due to restrictions placed on us regarding weight and dimensions) if there are multiple parcels returned to us you will be charged £7.50 + vat for each parcel.
13.4 It is the sole responsibility of you the customer, to make sure that you are available at the delivery address given.
13.5 Any additional costs incurred by us Deli Supplies Ltd due to our couriers not be able to deliver goods to the delivery address given will be passed on to you the customer.
13.6 We at Deli Supplies Ltd reserve the right to deliver goods to the address where the credit/debit card or PayPal account is registered to.
13.7 Please note that for goods returned to us due to fact that our couriers are unable to deliver to the delivery address provided or is refused, we reserve the right to charge a £10 + vat administration charge and any delivery costs incurred for the return postage. Any disputes with between Deli Supplies Ltd and the customer in relation to the courier service, will be investigated. During the investigation we can't offer any refunds, credits, or issue replacements or items until this investigation has been completed.
13.8 Please read the delivery info page, which can be viewed here, as some items can take longer to arrive. Acceptance of the terms and conditions means you accept all information in the delivery guide.

PROMO CODES AND PROMOTIONS
All promo codes issued by delisuplies.co.uk have conditions attached such as minimum spend and the amount of time that they run for.
14.1 Promo codes can only be used once per customer, or in some cases if issued to certain customer, they can only be used once by that particular customer.
14.2 When two or more promotion codes can be applied for the same products, only one will be accepted, in which case the highest value promotion will be used. In some cases 2 or more promotion codes can be used if they are for different items of stock. Only 1 promotion code will be accepted if the code is for a discount in terms of % saving, on a complete order.
14.3 Promotion codes are normally valid for 30 days (unless otherwise stated)
14.4 Promotion codes should be entered during the checkout process. If the promo code has expired or can't be used on certain products or is restricted to certain customers then that promo code won’t be applied. It is the customer responsibility to make sure they enter any promotional (promo) code correctly (without the quotation marks).
14.5 Any minimum amounts stated are exclusive of V.A.T & Delivery Charges
14.6 Promotional codes & Promotions and any residual values resulting from their use cannot be paid in cash.
14.7 Our system will automatically apply any promotions to your order and alert you to the fact that you have qualified for a particular offer (this doesn't apply with promo codes as they have to be entered by the customer)
14.8 Customers can't apply any promotion code(s) after an order has been placed

15 REFUNDS / RETURNS
15.1 Items may be returned, within 7 days of the delivery date. Any returned items must be returned, unopened and undamaged. The goods must be in a condition that allows us to then sell as new - any items returned to us, that don't meet these requirements will not be refunded.
15.2 Before returning your unwanted products please contact us, using the contact us section on our website or by emailing sales@ Deli Supplies Ltd, we will then give you a returns number.
15.3 Any shipping costs incurred when returning your unwanted items, will be met by you the customer and not Deli Supplies Ltd, unless previously agreed with Deli Supplies Ltd in writing.
15.4 Any refunds given - due to mistakes made by the customer may have a percentage of the total amount deducted from the refund to cover the cost charged to us by either worldpay or PayPal for the processing and then the refunding of the payment.
15.5 Customers will also not be refunded any delivery charges - unless the mistake is on our part
15.6 The cost of returning any goods will be met by the customer - unless the mistake is on our part.

16 CREDIT / ACCOUNT PAYMENTS.
16.1 We only offer credit accounts to customers spending over £400 ex VAT per month. Unless previously agreed by Deli Supplies Ltd in writing.
16.2 We reserve the right to apply to credit reference agencies to check a company’s / customer’s credit rating, in order to establish a credit limit if any.
16.3 Customers / Companies that have previously agreed with Deli Supplies Ltd to pay upon delivery of goods, are required to make payment within 2 working days from the date of the delivery, unless they have a written extension from Deli Supplies Ltd
16.4 Any customer not meeting the requirements set out in 16.3 are liable to have compound interest at 8% above the bank of England base rate added to any outstanding invoices due. More info on how this is calculated please visit business link